1. Information We Collect
Files You Upload
When you use our file conversion service, you upload files to our servers for processing. These files are temporarily stored only for the duration necessary to complete the conversion process.
Automatically Collected Information
- IP address and browser information
- File types and sizes being converted
- Conversion timestamps and success/failure status
- Basic usage analytics to improve our service
2. How We Use Your Information
We use the information we collect to:
- Process your file conversions
- Improve our conversion algorithms and service quality
- Monitor system performance and troubleshoot issues
- Analyze usage patterns to enhance user experience
- Respond to support requests and technical issues
3. File Storage and Security
Temporary Storage
Your uploaded files are stored temporarily on our secure servers only during the conversion process. Files are automatically deleted from our servers within 24 hours of upload, regardless of whether the conversion was successful.
Security Measures
- All file transfers are encrypted using HTTPS/TLS protocols
- Files are stored in secure, access-controlled server environments
- Regular security audits and monitoring systems
- No permanent storage of user files
4. Data Sharing and Disclosure
We do not sell, trade, or share your files or personal information with third parties, except in the following circumstances:
- When required by law or legal process
- To protect our rights, safety, or property
- With service providers who assist in operating our service (under strict confidentiality agreements)
5. Cookies and Tracking
We use minimal cookies and tracking technologies:
- Essential cookies for service functionality
- Anonymous analytics to understand usage patterns
- No tracking cookies for advertising purposes
6. Your Rights and Choices
You have the right to:
- Use our service without creating an account
- Request information about data we may have collected
- Ask us to delete any personal information we may have
- Opt out of non-essential analytics
7. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
8. International Data Transfers
Your data may be processed on servers located in different countries. We ensure appropriate safeguards are in place to protect your data regardless of where it is processed.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the updated policy on our website with a new "Last updated" date.
10. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@ufiletool.com
Contact Page: ufiletool.com/contact